Help center

Create an account to browse, add items to your cart, save delivery addresses, and place orders. Guest checkout is not available in the current release.

Only approved, published, and eligible products can be purchased. Some products are stock-tracked; others are made to order.

While an order is awaiting payment, you may cancel it. Broader return, exchange, and refund rules are not finalized yet and will be published when approved.

Apply to sell through the seller application flow. An administrator reviews your application before your studio can operate publicly.

After approval, you can manage your studio profile, create listings, and submit products for moderation before they appear in the catalog.

See Seller standards for community expectations. Commission, settlement, and delivery policies remain to be confirmed.

For order issues, account help, or marketplace questions, contact Nile Studio support rather than messaging sellers directly.

Use the support channels provided in your account experience, or email support@nilestudio.store with your account email and order number when relevant.

Response processes for support cases continue to evolve with the admin support tools.